Customer Supplied Products
At Seven Clay we take great pride in delivering exceptional results in all circumstances. We deliver exceptional quality and performance by being a complete resource where you can order products and have them delivered with us managing the entire process. Having customer supplied products works around our systems and incurs additional expense over simply the decoration method as we have to inspect, count and sort the product.
If we’re producing 100 hats, shirts or whatever item, we always buy extras, so that we can deliver complete regardless of scrapping some setup pieces. Custom manufacturing is not perfect, and scrap does happen in order to get professional results. Note that if dropping off 100 caps, it’s unlikely all 100 will be perfect as some will likely get scrapped in optimizing the process.
The customer’s garments (or other articles) are accepted on the strict understanding that Seven Clay will not accept any liability whatsoever for any misprints, stains, and damage to the customer supplied garments. Seven Clay’s printing process and other decorating techniques, such as screen printing, embroidery, and laser engraving, involve high heat and other treatments that may impact the quality of the decoration and the item to be decorated. In addition, there is some risk that printer and human errors will occur. All garments are left entirely at the customer’s own risk. If this risk is one you'd not like, then we're more than happy to quote the project complete.
If you supply the garment (or other articles) and there is a problem, we do not replace your item nor reimburse you for the item’s value. Your damaged piece will be returned to you. This is why we prefer to work on items from our suppliers that Seven Clay knows will work for your needs and may be easily replaced should a production error occur.
There is a $2.00 upcharge per product fee on all customer supplied items. Note this fee may increase depending on the product. A few examples are tedious or excess package removal, large product mix received that requires signficant sorting, and other circumstances. If this is the case, additional charges of $50 per hour will be incurred for sorting orders.
When presenting your own garments for decoration, you will be required to sign this waiver below indicating your acceptance of these terms before we will decorate them.
Link to Release Form below.
